Refunds / Cancellations

At SimplifyMVT, we are committed to providing you with the best experience and value for our cloud software services designed specifically for medical tourism companies. We understand that there may be instances where a refund is necessary. 

Please read our refund policy carefully to understand the conditions under which you can request a refund.

1. Eligibility for Refund

You are eligible for a refund if you meet the following criteria:

     – You have purchased a subscription or service from SimplifyMVT.

     – Your refund request is made within 15 days of the initial purchase date.

     – You have not violated our Terms of Service or Acceptable Use Policy.

2. Valid Refund Requests

     – We will consider refund requests in the following situations:

     – Technical Issues: If you encounter technical issues that prevent you from using SimplifyMVT’s core features despite reasonable attempts to resolve the issue with our support team.

     – Duplicate Purchase: In the case of accidental duplicate purchases of the same subscription or service.

     – Unsatisfactory Service: If you are unsatisfied with the quality of our services or if the platform does not meet your expectations.

3. Non-Eligible Refund Requests

Refunds will not be granted in the following situations:

     – If you request a refund after the 30-day eligibility period has expired.

     – If you have used the services extensively and have benefited from them.

     – If your refund request is due to changes in your business circumstances or decisions unrelated to the platform’s functionality.

4. Refund Process

To request a refund, please contact our customer support team via [[email protected]].

   – Clearly state the reason for your refund request and provide any relevant details.

   – Our team will review your request within 7 business days.

   – If your request is approved, we will process the refund to the original payment method used during the purchase.

5. Partial Refunds

   – In some cases, we may offer partial refunds based on the extent of your use and the specific circumstances of your request.

6. Contact Us

   – If you have any questions or concerns regarding our refund policy, please contact our customer support team at [[email protected]].

We reserve the right to modify this refund policy at our discretion. Please refer to our website or contact our customer support for the most up-to-date information regarding our refund policy.

Thank you for choosing SimplifyMVT for your medical tourism needs. We value your trust and are committed to providing you with exceptional service.

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