At SimplifyMVT, we are committed to providing you with the best experience and value for our cloud software services designed specifically for medical tourism companies. We understand that there may be instances where a refund is necessary.
Please read our refund policy carefully to understand the conditions under which you can request a refund.
1. Eligibility for Refund
You are eligible for a refund if you meet the following criteria:
– You have purchased a subscription or service from SimplifyMVT.
– Your refund request is made within 15 days of the initial purchase date.
– You have not violated our Terms of Service or Acceptable Use Policy.
2. Valid Refund Requests
– We will consider refund requests in the following situations:
– Technical Issues: If you encounter technical issues that prevent you from using SimplifyMVT’s core features despite reasonable attempts to resolve the issue with our support team.
– Duplicate Purchase: In the case of accidental duplicate purchases of the same subscription or service.
– Unsatisfactory Service: If you are unsatisfied with the quality of our services or if the platform does not meet your expectations.
3. Non-Eligible Refund Requests
Refunds will not be granted in the following situations:
– If you request a refund after the 30-day eligibility period has expired.
– If you have used the services extensively and have benefited from them.
– If your refund request is due to changes in your business circumstances or decisions unrelated to the platform’s functionality.
4. Refund Process
To request a refund, please contact our customer support team via [[email protected]].
– Clearly state the reason for your refund request and provide any relevant details.
– Our team will review your request within 7 business days.
– If your request is approved, we will process the refund to the original payment method used during the purchase.
5. Partial Refunds
– In some cases, we may offer partial refunds based on the extent of your use and the specific circumstances of your request.
6. Contact Us
– If you have any questions or concerns regarding our refund policy, please contact our customer support team at [[email protected]].
We reserve the right to modify this refund policy at our discretion. Please refer to our website or contact our customer support for the most up-to-date information regarding our refund policy.
Thank you for choosing SimplifyMVT for your medical tourism needs. We value your trust and are committed to providing you with exceptional service.